Useful information on restrictions when dialling international toll-free numbers.

Due to local regulations, toll-free numbers may have some unique requirements and restrictions in some countries. This means your conference participants may face challenges when dialling into conference.

The table below lists all known restrictions that apply to dialling toll-free numbers. The following defines commonly-used terminology and aims to clarify the meaning of these restrictions.  For fast access to country-specific information please use the search function below.

  • Country codes are used when you are dialing to that particular country from another country. Without the correct prefix applied, the call will not route correctly.
  • Domestic Dialling Format indicates both how many numbers are required and the correct format for the particular country. Some countries have multiple formats.
  • Mobile access indicates if you can use your mobile phone to call toll-free numbers in that particular country. Some countries require a mobile routing number to be able to make a call. You will have to contact your phone provider to enable this feature. Some countries only provide access to some mobiles. These are marked as 'partial'. You must check with the local provider if you wish to call an international toll-free service (ITFS) number in these countries.
  • Payphone access indicates if you can use a payphone to call toll-free numbers in that particular country. Some countries only provide access from some payphones. These are marked as 'partial'
  • Third country calling indicates whether you can call toll-free numbers in that particular country from Australia.
  • Calling card apps allow you to purchase plans or minutes online or through an app on a smart phone, rather than purchasing individual phone cards. These apps can be found wherever you download your apps on your device. However, theses apps are restricted in some countries

For a downloadable version of this information click here

 

Country Country Code Domestic Dialling Format Mobile access? Payphone access?

Third-country calling allowed?

Calling card app allowed?
Agentina +54 0800 XXX XXXX Yes Yes  Yes Post paid - Yes
Pre paid - No
**Austria +43 0800 XXX XXX Yes 
(with use of mobile routing number)
Yes  Yes  Yes
Bahamas +1 242 1 8XX XXX XXXX Yes  Yes  No No
Bahrain +973 800 XXXXX Yes 
(with use of mobile
routing number)
No  Yes Yes
Bangladesh +880 000 800 XXX XXX Yes  No  Yes No
Belarus +375 8 820 XXXXXX XX XXXX No No  Yes No
Belgium +32 0800 XXXXX Yes 
(with use of mobile
routing number)
No  Yes Yes
Belize +501 1 800 XXX XXXX Partial Yes  Yes No
Bosnia +387 0800 XXXXX Partial No  Yes Yes
Botswana +267 00 269 800 XXX XXXX
00 882 338 XXX XXXX
No No  Yes

Post Paid - Yes
Pre Paid - No

*Brazil +55 0800 XXX XXXX Yes 
(with use of mobile
routing number)
Partial  Yes Yes
Brunei +673 801 XXXX No Yes Yes  No
Bulgaria +359 00800 XXX XXXX No No Yes  No
Cambodia +673 1 800 XXXXXX Partial Yes Yes  No
Canada +1 1 800 XXX XXXX
1 888 XXX XXXX
1 877 XXX XXXX
1 866 XXX XXXX
1 855 XXX XXXX
1 844 XXX XXXX 
Yes Yes Yes  Yes
Chile +56 1230 XXX XXXX No No Yes  No
China +86 North - 10800 640 XXXX
South - 10800 264 XXXX
All - 4001 XXX XXX
10800 - No
4001 - Yes
Yes 10800 - No
4001 - Yes
10800 - No
4001 - Yes
Colombia +57 01 800 XXX XXXX No Yes Yes  No
Croatia +385 0800 XXX XXX Yes Yes   Yes No
Cyprus +357 800 XXXXX Yes Yes  Yes No
Czech Republic +420 800 XXX XXX Yes 
(with use of mobile
routing number)
Yes Yes  No
Denmark +45 80 XX XX XX Yes 
(with use of mobile
routing number)
No Yes Yes
Dominican Republic +1
(809)
(829)
(849)
1 800 XXX XXXX
1 888 XXX XXXX
1 877 XXX XXXX
1 866 XXX XXXX
1 855 XXX XXXX
Yes  Yes No No
Ecuador +593 1 800 XXX XXX No Yes Yes No
Egypt +20 0800 XXX XXXX No No No No
Estonia +372 0800 XXXX (XXX) Yes 
(with use of mobile
routing number)
Yes Yes Yes
Fiji +679 00800 XXXX No Partial Yes Yes
Finland +358 990 800 XXXX XXXX Yes No Yes Yes
France +33 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
French Guiana +594 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Germany +49 0800 XXX XX XX Yes 
(with use of mobile
routing number)
No Yes Yes
Greece +30 00800 XXXX XXXX
00800 XXXX XXXXX
No Yes Yes Yes
Guadeloupe +590 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Guam +1
(671)
1 8XX XXX XXXX Yes  Yes Yes Yes
Honduras +504 800 XXXX XXXX Partial No Yes Yes
Hong Kong +852 800 XXX XXX Yes Yes Yes Yes
Hungary +36 06 800 XX XXX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Iceland +354 800 XXXX Yes Yes Yes Yes
*India +91 000 800 XXXX XXX Partial No Yes No
Indonesia +62 001 803 XXXX XXXX Yes Yes No No
Ireland +353 1800 XXX XXX Yes 
(with use of mobile
routing number)
No Yes Yes
Israel +972 180 XXX XXXX Partial Yes  Yes Yes
Italy +39 800 XXX XXX Yes 
(with use of mobile
routing number)
No Yes Yes
Japan +81 00531 XX XXXX Yes Yes Yes Yes
Jordan +962 0800 XXXXX No No No No
Kazakhstan +7
(6)
(7)
800 XXX XXXX No No Yes Yes
Latvia +371 800 XXXXX Yes Yes Yes Yes
Lithuania +370 8 800 XXXXX No Yes Yes Yes
Luxembourg +352 800 XXXXX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Macedonia +389 0800 XXXXX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Malaysia +60 1 800 XX XXXX No Yes Yes Yes
Malta +356 800 XXXX No No Yes Yes
Martinique +596 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Mayotte +262 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Mexico +52 01 800 XXX XX XX Partial Partial Yes Yes
Moldova +373 0 800 XXXXX Partial Yes Yes Yes
Monaco +377 800 XX XXXX No Partial Yes No
Nepal +977 1 800 XXX XXXX Partial No Yes Yes
**Netherlands +31 0800 XXX XXXX Yes 
(with use of mobile
routing number)
No Yes Yes
New Zealand +64 0800 XXX XXX
0508 XXX XXX
Yes 
(with use of mobile
routing number)
Yes
(with use of payphone routing number)
Yes Yes
Norfolk Island +672 1800 XXXX Yes Yes Yes Yes
Norway +47 800 X XX XX Yes Partial Yes Yes
Oman +968 8007XXXX Partial Yes Yes No
Panama +507 800 XXX XXXX Partial Partial Yes No
Papua New Guinea +675 00086XXXX No Yes Yes Yes
Paraguay +595 009 800 XXX XXX No Yes Yes No
Peru +51 0 800 XX XXX No No Yes No
*Philippines +63 1 800 XXXX XXXX Partial Partial Yes No
Poland +48 00 800 XXX XX XX Yes Yes Yes Yes
Portugal +351 800 XXX XXX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Qatar +974 00800 XXXXXX No No Yes No
Reunion +262 0800 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Romania +40 0 800 XXX XXX No Yes Yes Yes
Russia +7 810 800 XXXX XXXX
8 800 XXX XXXX
Partial No Yes No
Serbia +381 800 XXX XXXX Yes Partial Yes Yes
Singapore +65 800 XXX XXXX Yes Partial Yes Yes
Slovakia +421 0800 XXXXX Yes 
(with use of mobile
routing number)
Yes Yes No
Slovenia +386 800 XXX XXXX Yes Partial Yes Yes
South Africa +27 0800 XXX XXX Yes Yes  No No
South Korea +82 003 XXXX XXXX
00798 XX XXX XXXX
Yes Yes  Yes Yes
Spain +34 900 XXX XXX Yes 
(with use of mobile
routing number)
Yes Yes Yes
St Kitts and Nevis +1 
(869)
1 800 XXX XXXX No Yes No No
Sweden +46 020 XX XX XX Yes 
(with use of mobile
routing number)
Yes Yes Yes
Switzerland +41 0800 XX XX XX Yes 
(with use of mobile
routing number)
No Yes Yes
Taiwan +886 00801 XX XXXX Partial Yes  No No
Thailand +66 001 800 XXX XXXXX Yes No  No No
Trinidad & Tobago +1
(868)
1 800 XXX XXXX No No No No
Turkey +90 00 800 XXXX XXXXX No Yes No No
Ukraine +380 0 800 XX XXXX Yes Partial Yes No
UAE +971 800 XXXX XXXX Yes Yes  Yes No
United Kingdom +44 0800 XXX XXX
0800 XXX XXXX
0808 XXX XXXX
Yes No  Yes Yes
USA +1 1 800 XXX XXXX
1 888 XXX XXXX
1 877 XXX XXXX
1 866 XXX XXXX
1 855 XXX XXXX
1 844 XXX XXXX
Yes Yes  Yes Yes
Uruguay +598 0004 019 XXXX Yes Yes Yes Yes
Venezuela +58 0 800 XXX XXXX No Yes Yes No
Vietnam +84 120 11 XXX (VTI/VNPT)
122 XX XXX (VIETTEL)
Yes Yes  Yes Yes

^ Dial in number restrictions apply to Brazil, India and the Philippines. Please contact us for more information and availability.
^^ If you are unable to call through, try adding '00' before you dial a Austria/Netherlands toll free number. 

 

Are ITFS dialling restrictions preventing your guests from connecting into your conference?

Do your international participants face challenges dialling into your conference because of their local ITFS dialling restrictions It can be extremely frustrating when your participants don’t turn up on time, ready to meet, and you have an agenda to get through in a tight time frame.

Our operator connect and  host dial-out services are solutions to these challenges and allow you to conduct seamless meetings without disruption.

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