Our operators provide in-conference assistance during business hours (8am-6pm Mon-Fri). All you need to do is press *0*0. For any other conferencing support, please call 0800 425 490.
I, or my participants, can't dial into conference
Depending on where you are located, and whether you are calling from a landline or a mobile phone, some phone carriers may bar international toll free calls, which will prevent you from dialling into conference.
If you are unable to get into conference, you can dial our global international access number on +64 4 8894 151.
My access codes aren't working
If you are unable to access your conference using your access codes, please try to enter your access code slowly (1 digit per second). Depending on the phone you are using, it may not register the tones correctly if you enter it quickly.
If someone other than CCI, such as your conference host provided your access code, please contact them to ensure the codes are correct.
If you are still unable to get into conference with your access codes, please call our support team on 0800 425 490.